Indonesia has proven
itself a profitable market as it has been transformed into a
middle-income society. In the wake of the global financial crisis,
the country has been able to maintain its economic growth above 5.5%.
These two factors have encouraged many EU companies to enter the
Indonesian market and promote their products in the country.
to Indonesia can prove challenging due to lengthy processes required
for the release of goods from seaports, the potential of the market
is undoubtedly promising. Certain products are the subject of more
protectionist policy, namely those that may compete with locally
produced goods, such as electronics and a range of agricultural
products, including coffee and tea,1
as well as luxury goods. But other products enjoy low or non-existent
import tariffs, such as raw materials for pharmaceuticals and
machinery related to the print industry.
To understand the
richness and complexity of the Indonesian market, businesses should
equip themselves with sufficient information. Above all, it is
crucial for companies to have a thorough understanding of the
administrative procedures that exporting to Indonesia entails. This
section intends to help European businesses to obtain the best
possible introductory understanding Indonesian market’s various
dimensions when exporting to the country.
Import Service Institutions and Regulations
The authority in
charge of regulating import/export procedures in Indonesia is the
Ministry of Trade (MoT), through its Directorate General of National
Export Development (DGNED), which administers trade activities such
as the registration of companies and market development. Another
important player is the Investment Coordinating Board (Badan
Koordinasi Penanaman Modal - BKPM), which is coordinating body with
consulting functions in the area of trade and investment.
turn, Customs areas are under the supervision of the Directorate
General of Customs and Excise (DGCE – Direktorat Jenderal
This body has four major tasks:
To protect the community from the import of
To protect particular domestic industries from
unfair competition with similar foreign industries.
To carry out law enforcement at the borders
and in Customs areas.
To collect import duty and taxes.
To import to
Indonesia, the most relevant regulations to be taken into account
Indonesian Customs Law No. 17 of 2006 (ICL)
Ministry of Finance Regulation No. 144/PMK.04/2007
DGCE Regulation No.P.42/BC/2008 and P.08/BC/2009
Ministry of Trade Regulation No.57/2010
Ministry of Trade Regulation No 36/2014
National Drug and Food Control Agency (BPOM) Regulation No. 27 of
Importance of Indonesian Distributors and Agents
Export and import
operational knowledge is at the heart of international trade, which
in itself entails a high degree of complexity. In Indonesia, it has
to be complemented with a strong know-how regarding the rather long
list of applied regulations. Therefore, it is advisable at an early
stage that European exporters seek out a local business partner that
will act as either an agent or distributor.
partnership with a reliable Indonesian counterpart who understands
the complexities and modus operandi of doing business in
Indonesia can be of crucial importance to the expansion of sales in
the country, as acquiring this necessary site-specific knowledge can
be a lengthy process for newcomers.3
Requirements for Importers
importer, whether a company or an individual, should have the
following administrative elements (depending on the goods and the
purpose of the import).
Identification Number (Angka Pengenal Impor - API).
The API, regulated by Ministry of Trade Regulation No. 27/2012, is
the importers’ mandatory proof of identification. It is valid for
five years, and may be extended.
There are two types
API-U (General Importer Identification
Number – Angka Pengenal Impor Umum),
granted to importers that import goods only for trading purposes. It
is issued by the Ministry of Trade (or the related Head of
API-P (Producer Importer Identification
Number – Angka Pengenal Impor Produsen),
granted to importers that import goods for their own use, such as
raw materials and/or others, which are intended to support the
production process. In turn, there are three types of API-P, as
API-P for Production Sharing Contracts, issued
by the Indonesian Directorate General of Foreign Trade;
API-P for Foreign and Local Liability
Companies, issued by BKPM;
API-P for other purposes issued by Ministry of
Trade (Head of Provincial Service).
Please note that
importation without an API can only be performed after approval of
the Ministry of Trade and it is only possible for infrequent
importation of self-consumed goods (which are not for trading
Identification Number (Nomor Identitas Kepabeanan - NIK)
The NIK is a
required personal identity number used to access the importers’
record file in the system of the DGCE which uses both information
technology and manual procedures in monitoring customs obligations.
The NIK must be obtained from the DGCE and will remain valid unless
cancelled by the same authority.
Identification Number (Nomor Pengenal Importir Khusus -
The NPIK is only
necessary for the importation of certain products, namely commodities
and goods such as: rice, electronics, sugar, corn, soybeans, toys,
footwear and textiles. The NPIK is issued by the Ministry of Trade.
In addition, NPIK importers are required to report their import
realization by the 15th day of every month.
Importer Number (Importir Terdaftar Produk Tertentu -
ITPT is mandatory
for a company or person to be able to import goods related to
electronics, ready-made garments, toys, footwear, food and drink
products, cosmetic products, as well as traditional and herbal
for Used Capital Goods (Persetujuan Impor Barang Modal Non
issued by the Ministry of Trade and necessary for imports of used
capital goods conducted by direct users, reconditioning and
remanufacturing companies and/or hospital equipment suppliers.
Number (Nomor Induk Perusahaan - NIPE)
The NIPE is a
registration certification number that is needed for entitlement to
the exemption or drawback of import duties, value added tax and sales
tax on luxury goods.
Procedures for Importing – Clearance of Goods
importation by a Registered Importer,4
a Verification or Import Technical Investigation shall be carried out
by a surveyor at the loading port prior to shipment in the loading
The results of the
Verification or Investigation by the surveyor shall be contained in
the form of a Surveyor Report (Laporan Surveyor - LS).
Once the importer
completes the payment, the Customs Declaration Form (PIB) needs to be
submitted along with its supporting documents to the Customs Office,
in order to obtain the Customs Clearance Approval (Surat
Persetujuan Pengeluaran Barang - SPPB).
documents should comprise the following:
Import Identification Number (API);
Tax Registration Number (Nomor Pokok Wajib
Pajak - NPWP);
Customs Registration Letter (Surat
Registrasi Pabean - SRP);
Letter of Deposit of Customs Duty, Excise and
Taxation (Surat Setoran Pabean, Cukai dan Pajak - SSPCP);
Bill of Lading (B/L) or Airway Bill (AWB);
An Authorization Letter, if the informant is a
Customs Clearance Services Company (PPJK).
It is worth noting
that the revision of an Import Declaration can be carried out only
under certain circumstances: if the goods have not been released from
the temporary customs area, the error was not discovered by the
customs officials, and if no further examination has been requested.
The types of
important declaration forms based on purpose of the importation are
mentioned above, when importing goods, it is required to provide
notification of the incoming freight through the Customs Declaration
Form (PIB) and to pre-pay customs duties and import taxes. There is a
10% penalty (of the total custom duty payable amount) if the deadline
is not met.5
the amount due is calculated as follows:
related to the transported goods. If the insurance document is
absent there is penalty of 0.5% x [FOB + Freight];
15% x FOB value of goods imported from EU; 10% x FOB from Asia
(non-ASEAN) and Australia; 5% x FOB from ASEAN countries;
price (x item or total) x transportation fee;
Import duty tariff x CIF (if the insurance and freight cost are
unknown, the DGCE provides guidance to calculate them);
10% x (CIF + Import Duty);
2.5% (if API holder) or 7.5% (if not) x (CIF + Import Duty);
Luxury Goods Sales Tax10(LGST): Tariff x (CIF + Import Duty).
duty tariff depends on the HS Code of the imported goods as
classified in the Indonesian Customs Tariff Book (Buku
Tarif Bea Masuk Indonesia – BTBMI).
Knowing the correct classification is essential, as the HS Code is
one of the factors that determine the rate of customs duties and
taxes, as well as the import/export requirements for the product.11
Indonesian tariff classifications are governed under Article 12 of
preferential tariff rate is extended to partner countries that have
signed Free Trade Agreements (FTA) and Economic Partnership
Agreements (EPA) with Indonesia.12
This means that customs duties for selected imported goods
originating in FTA/EPA partner countries are lower or totally
eliminated. Preferential tariffs are not applicable for the delivery
of goods from bonded storage to the local market.13
A PT PMA (a limited
liability company funded by foreign investment) may obtain favorable
import duty reductions on imported production equipment, spare parts
and raw materials that are not locally available. To be recognized as
eligible, the PT PMA must submit a Master List Application to BKPM or
the Customs Office (in certain circumstances). After the Master List
is approved, the PT PMA receives an import duty reduction on the
item(s) listed in the letter, up to a maximum 5% duty rate.
Service Facilities, Fiscal Facilities, Bonded Storage
Service Facilities are considered a special case in the
process for customs formalities, providing an effective, efficient,
and cost-effective service to clear customs procedures. There are
several forms of Service Facility, namely:
Discharging or Piling outside Customs Area:
When certain conditions apply, such as those relating to the
condition of the imported goods or the adequacy of the customs area,
the Head of Customs Office is allowed to take proper measures in
allowing the goods to be discharged or piled outside the Customs
Special treatment allows the imported goods to go through customs,
although they are still liable for Import Tariff and Tax on Import
(Pajak Dalam Rangka Impor - PDRI), by entrusting their
guarantees. The guarantees can take the form of a cash guarantee,
bank guarantee, Customs bond, amongst others.
Rush Handling Facility: This facility
is provided on certain imported goods because of specific
characteristics, which require immediate removal of the goods from
the customs area.
Priority Facility: This allows the
release of the imported goods without physical and, under certain
conditions, even document examination. Goods eligible to be released
without inspection can be imported by “priority companies”.14
Pre-Notification Facility: This
involves the submission of an import notification (PIB) before the
carrier hands the inbound manifest to the Customs Office.
Forms of Fiscal
Customs Facility are as follows:
Exemption from Customs Duty may be applied for
the importation of certain categories of goods: goods of diplomatic
representative offices; goods for the needs of international
organizations; consigned goods in the form of donation; goods for
scientific research and development; goods and materials for state
defense and security purposes; sample goods not for commercial
purposes; personal goods of passengers; goods exported for the
purposes of repair, processing, finishing, and testing; goods
previously exported and then re-imported into the same state as at
the time of export.
Exemption or relief of customs duties may be
given to goods if they are: imported for the purpose of developing
and advancing of an industry (capital investment), prevent
environmental pollution, advance the agriculture and animal
husbandry sectors, for sport, for government projects financed by
foreign loans, or are being processed for the purpose of export.
tariffon temporarily imported goods: imported goods can be
classified as temporarily imported goods if they are to be
re-exported within maximum of three years from the time of
Payment suspension ofimport tariffagainstbonded zone: incentives received by the party
storing the goods in a Bonded Zone (Tempat Penimbunan Berikat
- TPB) in the form of a suspension of the customs duties and taxes
For the purpose of fulfilling the supply of
goods and services considered of public interest and leading to the
improvement of competitiveness in certain national industries, the
Indonesian Government will sometimes bear the custom duty.
Goods or materials that are introduced into a
bonded warehouse may be granted postponement of customs duty,
exemption from excise of a non-collection of Value Added Tax (VAT),
luxury tax on sales and income tax on import.15
These facilities are provided to goods or materials introduced
solely for the purpose of supporting the local industry or for
is the importation of goods into Customs Area with the purpose of
re-exporting them within three years. The temporary import is managed
through the regulations of the Ministry of Finance
No.615/PMK.04/2004, No. 142/PMK.04/2011 and Regulation of the DGCE
Imported goods can
be declared as a temporary import if they meet the following
They are inexhaustible during import;
Their form remains unchanged during the period
of temporary import;
There is supporting documentation sustaining
that the goods will be re-exported.
Goods that can be
categorized for temporary import include those intended for
exhibitions; for seminars or similar activities; for demonstrations;
for research, education, science and culture; for sports purposes;
packaging materials used for export purposes; samples or models; good
to be repaired, reconditioned, tested, and calibrated; live animals
for public performance, sports, race, training, and mitigation of
security disturbances; specialized equipment which is to be used for
disaster management; equipment to aid maritime and air transport in
the country; for the activity purposes of the Indonesian National
Army and the Indonesian National Police; personal belongings of
passengers, crew personal belongings, and personal goods crossing the
border; and supporting goods financed with government project loans
or grants from abroad. Such goods nevertheless remain subject to
certain terms of import duty, value added tax, and sales tax on
luxury goods (STLG) for temporary import.
Standards, Labeling and Product Approval and Registration
Exporting a product
to Indonesia can be a challenging process, but a worthwhile one,
given the potential of the country’s large consumer market, which
is seeing middle-class and premium consumption growth. Most products
need to be registered at different governmental authorities and
undergo several stages of bureaucratic and technical scrutiny before
they can be imported to Indonesia.
Rather than seeking
to describe the overall process, this section provides several case
studies in order to give EU companies an idea of how it works and why
resilience is of key importance when entering the Indonesian market.
A reliable local partner makes every difference in the facilitation
of import authorization procedures, but persistence and openness are
of the highest importance.
Products in Indonesia: National Standards and Labelling
If one item is declared to meet the technical standard/requirement by
SNI, it will be granted an SNI certificate and SNI label will be
placed on the product.
of SNI is not mandatory, except for products related to the safety,
security, society health or environment protection purpose, and/or
economic considerations; the technical institution can impose a part
or whole technical specification required by SNI. When a product is
required to comply with SNI, any company with the specified product
cannot produce or market the product without SNI compliance. If a
company has already been declared to meet SNI requirements for a
given product, it must continue to produce and market the product in
conformity with SNI.
Indonesia National Standard
with mandatory SNI are as follows:
Tires, Cement, Single inorganic fertilizer, Bottled drinking
water, Helmets, Low-pressure regulators for LPG steel tubes.
Case Study: Exporting Hospital Beds
“We are a
medical equipment company based in the EU, manufacturing hospital
beds. After hearing about the growing demand of hospital beds in
Indonesia, we sought to expand our business there. Therefore, we
would like to know what to consider when exporting and selling
hospital beds with HS code 94029010.”
Introduction to Medical eEquipment Importing
As a result of
rising income levels, changes in demography and implemented the
long-awaited National Health Insurance System (JKN) in 2014, the
Healthcare sector in Indonesia is booming. Opportunities exist for
foreign suppliers to successfully enter the Indonesian market, since
the new system creates a great need for equipment. Currently, foreign
suppliers account for over 95% of total demands of Indonesian
hospitals, which are largely related to sophisticated medical and
surgical instruments. In your case, hospital beds can be considered
as basic medical equipment.
c) Ministry of
It is compulsory to
consult and involve the Indonesian Ministry of Health (MoH) in all
matters related to obtaining licenses and import permits. The
Ministry controls the process of registering medical equipment and
supplies, which needs to be done by agents or distributors in
Indonesia. Goods registered by the MoH are
subject to an import tariff between 0 and 5% and VAT of 10%.
According the Indonesian law, operating licenses are issued and
supervised by the MoH. Other general requirements that may
need to be met prior to the full distribution of the products can
start relate to advertising, quality
maintenance issues and labeling in Bahasa Indonesia prior to
arrival in Indonesia.
d) Types of Licenses
Certificate of Production of Medical Equipment
For components of hospital beds produced inside
Indonesia: apply for the production certificate, based on the
Indonesian Standard of medical devices (SNI ISO13485:2003).
This is achieved by sending information about
the manufacturing process of the beds to the National Accreditation
Body (KAN), who will audit the documentation. When granted, the
certificate for production is valid for five years and can be
When producing components produced outside
Indonesia: show the production certificate from the
Distributor License (‘IPAK’)
IPAK gives the holder the rights to import the
beds into Indonesia. The distributor license is valid indefinitely,
but subject to audit controls by the MoH every five years.
Distribution License (‘Ijin Edar’)
The Distribution License allows the holder to
distribute the beds to Indonesian hospitals. This license is valid
for five years and can be extended.
You need to apply
for the distributor and distribution license at the MoH and follow
the steps shown in Figure 2: Registration Procedure to Obtain
Distributor License. The licenses described above can take around six
months and the procedure can become costly. Therefore, having an
Indonesian partner already holding these licenses will significantly
save time and lower your costs. EIBN can help you to identify these
potential local partners.
Procedure to obtain Distributor license
f) Licensed Selling
your products are duly licensed to be sold in Indonesia, there
are two types of potential buyers in the medical equipment industry,
which character will entail different procedures.
Sector, which acquires equipment through:
procurements. It is generally
mandatory for public hospitals to have a competitive public tender.
Here are some things your firm has to keep in mind:
As a controlling tool the Government of Indonesia maintains a
catalogue, where all the medical devices sold in Indonesia are
Private Sector, which is able to directly acquire equipment from
your firm. The private sector is growing more rapidly than the
public sector, and the rules and regulations for foreign companies
are less strict. However, these advantages
also mean that competition is very though.
The EIBN Sector
Report Healthcare 2014 offers a
guide to understanding the challenges and business opportunities of
Indonesia’s health care market including regulations and standards
as well as growth potential and key stakeholders.
Indonesia in Free Trade Agreements
Indonesia is a member of Association of Southeast Asian Nations
which is about to become a unified Economic Community through its
ASEAN Free Trade Area (AFTA) to be launched in the end of 2015. With
the aim of lowering intra-regional tariffs between the members
through a Common Effective Preferential Tariff (CEPT) Scheme, ASEAN
Member Countries have agreed to set the tariff for intra-AFTA trade
between 0 and 5%.
More than 99%
products in the CEPT Inclusion List (IL) of ASEAN-6 (Brunei
Darussalam, Indonesia, Malaysia, Philippines, Singapore and Thailand)
are already covered by 0-5% tariffs. However, in Cambodia, Laos,
Myanmar and Vietnam, the tariff is still in the development stage.
has not only developed a free market policy between ASEAN Member
States, but also made progress in cooperating with other Countries,
such as Australia, New Zealand, Japan, China, India, Korea and India.
One of the ASEAN’s
major projects is the establishment of an ASEAN Economic Community
(AEC), which aims to
integrate Southeast Asia’s diverse economies, a region with 600
million people and a combined gross domestic product of $2.4
AEC is defined by
four pillars: a single market and production base, a highly
competitive economic region, a region of equitable economic
development, and a region fully integrated into the global economy.
The process of regional economic integration is expected to encourage
SMEs to upgrade their capabilities and narrow the development gap
among ASEAN economies. As a result, ASEAN countries are committed to
both implementing the AEC Blueprint17
for easing tariff and non-tariff barriers, and to monitoring the
process based on statistical measures.
Commercial Terms (INCOTERMS) are a set of three letters which are
used in International Trading to regulate contracts and requirements
to be fulfilled in the delivery of goods.
ANNEX I - Export Procedure to Indonesia Step-by-Step
A PEB (Export
Declaration) has to be submitted together with “Complete
Documents”. This means that it has to be submitted together with
the Commercial Invoice and Packing List (Bill of Lading will be
provided by the freight forwarding companies after the inspection by
the Customs Office), certificate of origin, weight-note, measurement
list, manufacturer’s certificate; and where applicable inspection
certificate, chemical analysis, and test certificate.
The Customs Office
will check the export documents to confirm:
The status of the exporter/PPJK (whether they
were blocked or not).
Conformity between PEB and the supporting
documents, such as: proof of paid PNBP (Pendapatan Negara Bukan
Pajak/ the state income before taxes have been deducted), proof
of paid Export Duty (if it applicable).
The Customs Office
will declare documentation as follows:
(YES) If it is declared complete and
(NO) If it is declared incomplete
and/or incorrect, then Customs will issue a Rejection Notification
Note (Nota Pemberitahuan Penolakan - NPP) stating that the
exporter should complete his documents accordingly before handing
them in again to the Customs Office.
If the document
examination is deemed complete, Customs will continue its process by
checking the fulfillment of prohibition requirements and/or
(YES) If it is deemed fulfilled, the
Customs will move it on to the next stage, which is the Physical
(NO) If it is declared unfulfilled,
then the Customs will issue a Memorandum of Notification Requirements
Document (Nota Pemberitahuan Persyaratan Dokumen - NPPD).
which the Physical Examination might be necessary
Once the documents
are approved and the restriction provisions are declared met, then
Customs will decide whether it will be necessary to conduct a
examination might be required for export goods, if the any of the
following is deemed applicable:
If the goods received the KITE facility
(Kemudahan Import Tujuan Ekspor - Import Facilities for
If it is decided by the Customs Office to
check if the Export Duty is applicable to the export goods;
If it is decided by the Customs Office, based
on the information received from the Directorate General of
If it is decided by the Customs Office, based
on the analysis of the Examination Unit (if there is a strong
indication of infringement or a conclusive legal infringement has
(YES) If physical examination is
considered necessary, the Customs will issue a Material Examination
Notification (Pemberitahuan Pemeriksaan Barang - PPB).
(NO) If it is deemed unnecessary,
Customs will issue an Export Notification Note (Nota Pemberitahuan
Ekspor - NPE)
documents for physical examination are as follows:
examination is always required when exporting under the following
The products are to be re-imported;
During the importation, the goods are
designated to be re-exported;
The products receive KITE facility;
The export tariff applies to the products;
If determined by the General Directorate of
If required, based on an analysis report of
the Controlling Unit that suggests strong indications of
infringement or violation of existing regulations.
examination can take place in the following areas:
The customs area of the loading port.
The exporter’s warehouse (bonded zone).
Any place where the exporter stored their
goods after receiving an approval from the Head of Customs Office.
(YES) If the physical examination is
completed without deficiencies, Customs will issue an Export
Notification Note (NPE).
(NO) If the examination is completed
with deficiencies, the Customs Office will issue an Intelligence
Result Note (Nota Hasil Intelijen - NHI). The goods will be
stamped and further examined by an Export Document Examination
Officer (Pejabat Pemeriksa Dokumen Ekspor - PPDE). In this
case, the export of the goods may not be allowed.
Shipment/Further Examination by PPDE
In order to allow
for entry of the export goods into the Customs area of the loading
port, the following documents are necessary:
PEB and PPB, if the physical examination is
conducted in the Customs area.
PKBE, if the export goods are considered
The detailed descriptions for export
management and samples for administrative procedures, as per the
flowchart shown above, are included in the Directorate General for
Customs (Peraturan Dirjen Bea Cukai) Act No. P-40/BC/2008
about Customs Management for Exports.
European buyers or
importers might request a pre-shipment inspection by a third party,
in order to determine whether the goods are ready to be exported.
There a number of companies providing this service, such as:
trade, it is common practice to use a Letter of Credit (L/C)18
as a payment method: a document that provides a guarantee for both
parties, both the exporter and the importer.
The Certificate of
Origin (COO, Surat Keterangan Asal - SKA) is a document that
proves a certain export product has fulfilled the Rules of Origin.
The various forms of COO can be extracted online.19
Please be informed that an exporter should get the COO prior to
exporting the goods.
There are two common
types of COO’s when exporting to Europe:
Form A: Generalized System of
Preferences (GSP) Certificates of Origin. This form is used for
preferential tariff treatment.
Form B: This COO is only used for
certain goods. It is advisable for the exporter to check the list of
products requiring COO Form B in the MOT regulation No:
Form A and Form B
can be issued by the Ministry of Trade and KADIN (The Chamber of
Commerce and Industry of the Republic of Indonesia). The price for
the KADIN ranges between IDR 25,000 and IDR 350,000, and depends on
the invoice value.
In order to be
verified and included in KADIN’s registry, the exporter will have
to provide copies of the following documents:
Latest Business Accreditation (Akta
Endorsement Document of the Ministry of Law &
Human Rights [Pengesahan Akta oleh Kementerian Hukum dan Hak
Asasi Manusia (Kemenkumham)]
Trading License (SIUP, Surat Izin Usaha
Company Registration Certificate (TDP, Tanda
Industrial Business Permission or another
specific business permission (Izin Usaha Industri atau Izin
Tax Registration Number, NPWP (Nomor Pokok
Official Proof Of Residence (Keterangan
Identification Card, NIK (Nomor Induk
Starting on 1 January, 2014; the following
products from Indonesia will no longer be eligible for GSP benefits
granted by EU, such as:
Live animals and animal products excluding
fish (Section 1A);
Animal or vegetable oils, fats, and waxes
(Section 3); and
Chemicals other than organic and inorganic
chemicals (Section 6B).
To check whether a product will get a GSP
Preference during its exportation to Europe, the product’s exact
HS Code needs to be identified. The details are available at: Export
to EU Help Desk.
For every COO the exporter must provide
certified copies of the following documents:
Export Notification (NPE) and Material Export
Notification (PEB) from the Indonesian Customs Authority
Bill of Lading (B/L) and Air Way Bill (AWB)
Trading contract of both parties
Customs Office: Kantor Pusat Direktorat Jenderal Bea dan
Cukai Jl. Jenderal Ahmad Yani (By Pass) Rawamangun, Jakarta
Timur, Jakarta Phone: (+62-21)4890308 ext. 821/822 E-mail:
email@example.com Website: www.beacukai.go.id/
Ministry of Industry Republic Indonesia Jl. Gatot
Subroto Kav. 52-53 Jakarta Selatan Phone: (+62-21) 5255 509
ext 2666 Website: www.kemenperin.go.id/
National Agency for Food and Drug Control Badan Pengawasan
Obat dan Makanan (BPOM) Jl. Percetakan Negara No.23 Jakarta
10560 Indonesia Phone: (+62-21) 4244691/ 42883309/ 42883462, Fax:
(+62-21) 4263333 E-mail: Informasi@pom.go.id Website:
National Standardization Agency BSN - Badan Standardisasi
National Gedung Manggala Wanabakti, Blok IV, Lantai 3-4 Jl.
Gatot Subroto, Senayan, Jakarta 10270 Indonesia Phone : (+62-
21)574 70 43 Fax : (62 21) 574 70 45 E-mail: firstname.lastname@example.org Website: www.bsn.go.id
Information Center & Standardization Documentation
(division of National Standardization Agency) Pusat Informasi dan
Dokumentasi Standardisasi Gedung Manggala Wanabakti, Blok IV
lantai 3, Jl. Gatot Subroto, Senayan Jakarta 10270 Phone :
(+62-21) 5747043 with ext .148 (information) and ext. 144
(library) Fax : (+62-21) 5747045 E-mail : email@example.com
National Standard Board Gedung Manggla Wanabakti, Blok IV
Lt. 3-4 Phone: (62-21) 5747043 Fax: (62-21) 5747045 E-mail
Directorate General of Intellectual Property Rights Jalan
Daan Mogot KM 24 Tangerang 15119 – Banten Phone: (62-21)
5525388, 5524839 Website: www.dgip.go.id
EU Delegation in Indonesia
Intiland Tower, 16th floor, Jl Jend Sudirman 32, Jakarta 10220
Legality Verification System (Sistem Verifikasi dan Legalitas
Intégré de la Communauté (The Integrated Tariff of the Community)
Registration Certificate (Tanda Daftar Perusahaan)
TPB Bonded Zone
(Tempat Penimbunan Berikat)
VAT Value Added
Committee for Franchises and Licenses
EIBN is a partnership project between five European bilateral
chambers of commerce in Indonesia (BritCham, EKONID, EuroCham, IFCCI,
INA) and two counterparts in Europe (EUROCHAMBRES, CCI Barcelona).
The EIBN’s aim is to promote Indonesia and ASEAN as high potential
trade and investment destinations towards companies from all EU28
member states – particularly SMEs – and support them in their
endeavor to explore the full market potential in Indonesia. The
project was initiated and is co-funded by the EU.
Business Guide series is the product of a joint research and
editorial effort of the EU-Indonesia Business Network team throughout
2014 and 2015. EIBN hereby acknowledges with gratitude the
contributions of members of the EIBN team during the said period:
Agrika Puspita, Antaressa Pritadevi, Armyta Rahardhani, Chloe
Martinez, Giandomenico Zappia, Giovanny Tutupoly, Ferdi Ferdian,
Firrisky Nurtomo, Johannes Kotschenreuther, Joaquim Torrinha, Laura
Aramo, Triesti Prabawati, Ruzha Likja, Sri Kumala Chandra, Martin
Krummeck, Michael Gramlich and Yacinta Esti.
Writing and Editing
publication has been produced with the financial assistance of the
European Union. The contents of this document are the sole
responsibility of the EIBN and can under no circumstances be regarded
as reflecting the position of the European Union.
figures in this report correspond to EIBN’s best estimate of value
of the corresponding variables. Although due care was taken in the
preparation of this publication, EIBN makes no warranty as to its
accuracy or completeness and is not to be deemed responsible for any
errors or loss resulting from its use. Other organizations quoted
herein are in no way responsible for the content of the report or the
consequences of its use.